Delivery & Return Policy
Delivery Policy
📦 Shipping Time: Orders are delivered within 5 to 8 business days.
📦 Multiple Items Orders:
- Orders cannot be split—you must receive the full order or return it entirely to the courier upon delivery.
- Once received, exchange is allowed within 24 hours if the size is incorrect, provided it is the same style and a new shipping fee applies.
- No returns are accepted after the courier has left.
Return & Exchange Policy
✔️ Order Inspection Upon Delivery:
- You can check the material and ensure there are no defects while the courier is present.
- No returns are accepted after the courier leaves.
✔️ Exchange Policy:
- Exchange is allowed only for size issues.
- The exchange must be for the same style and requested within 24 hours.
- A new shipping fee will be charged for the exchange.
✔️ Order Refusal or Non-Receipt:
- If the order is not received for any reason, the customer must pay the shipping cost via Vodafone Cash or InstaPay.
- The courier is not responsible for collecting the shipping fee upon order refusal.
By placing an order with us, you agree to these terms. Thank you for shopping with Keswa! ❤️